EPIC MyChart

COMMUNICATE ELECTRONICALLY - Send digital messages from the comfort of home

Under “Messages” icon, send new, or view previous messages to your doctor’s team:

• Request appointments
• Ask a medical question
• Refill a medication
• Ask a customer service question

NOTE: Obtaining an appointment requires speaking with your doctor’s secretary. Always CALL for same day, work-in, and overflow appointment availability.

APPOINTMENTS

• Under ‘Visits” icon, view details about upcoming appointments with your provider

But … If you desire to reschedule or cancel upcoming appointment(s), your request must be made thru the “reminder link” received via your text or email.  A follow-up phone call to your doctor’s secretary is necessary to finalize the rescheduling or cancellation.

NOTE:  To request potential dates / times for new appointments, use the “Messages” function 

e CHECK-IN

You will receive an eCheck-in link (via text or email) 48 hours in advance of your scheduled appointment.  Click on the embedded link to access your “MyChart” check-in details.

• • Save time at your next appointment by completing eCheck-In details
  • Enter your information up to 48 hours in advance of your appointment time

HEALTH SUMMARY options are displayed from this single menu and include your:

• • Condition Summaries (View each condition documented by your doctor)

  • Medications (to View and/or Update, click “Go to Medications” or use the Medications icon)

  • Test results (to View, click the “Go to Test Results” or use the “Results” icon)

  • Education  (View recommended reading and directions for patients related to their conditions)

  • Current Health Issues (to View, Remove, or Add, click on “Go to Health Issues”)

  • Allergies (to View, Remove, or Add, click on “Go to Allergies”)

  • Immunizations (to View your list of immunization doses we have on file for you, click on “Immunizations”)

  • Recommended Actions (View or Update details of preventive care items recommended by your physician; Update by marking item as complete and indicating date completed)   Call to schedule an appointment with your doctor’s office – do NOT use the “Request Appointment” button.

  • Share My Record – links to the “Sharing Hub” (View, Remove, or Add, specifying who you would like to share your health information with.)

REMINDERS

From the Mychart “Welcome” page

• View notifications of procedures and/or immunizations recommended for you

TEST RESULTS

From the “Test Results’ icon, view Your Results!  You’ll receive a notification (text/email) about new results, typically within 24 hours. Options include :

• Lab results – current & prior (for comparison purposes)
• Radiologists’ interpretive reports
• Interpretive reports of cardiac and other ancillary procedures

Critical results will initiate a call from your provider within 24 hours – please call your provider to follow-up!

There are abnormal results which are considered minor and not clinically significant.  These “non significant” results will be addressed within 1-2 weeks

REQUEST PRESCRIPTION REFILLS

• Under “Medications” icon, request refills directly from your prescribing provider.

We also recommend requesting refill(s) though your dispensing pharmacy, who will electronically send the request to your prescribing provider

Visits and Medications

• From your myChart “Welcome” page:
  • Under the “Visits” icon: view your “After Visit Summary” and “Clinical Notes” written by your doctor, related to your visit(s)
  • Under the “Medications” icon: view Medication Instructions & Changes, and confirm which pharmacy provides your medications

SHARE YOUR INFORMATION / ASSIGN PROXIES

In the “Sharing Hub” (found under “Explore More”) you can specify who you would like to have access to your MyChart information including:

• • Family member, close friend, or caretaker
  • Proxy
  • Another organization like your school, insurance, or workplace
  • Other healthcare providers

UPDATE PERSONAL INFORMATION

Under “Menu,” then “My Record,” you may update the following information:
• Address & contact numbers
• Medications
• Allergies
• Immunizations
• Contacts
• Proxy and other access

NOTE: Insurance updates must be submitted – by phone – to the MCH Business Office at 713.520.4700, ext. 4700, Monday through Friday between 9 A.M. and 4:30 P.M.